SimpleOne IT Service Management (ITSM) — increase your business maturity by automating IT processes
Box solution for IT service management
Low-code tools for fast customization
Transparent licensing system
Wide integration capabilities
As a business grows, the need for internal IT resources inevitably increases
Often IT departments provide services intuitively and haphazardly, which affects the quality of work performed. An ITSM system helps to solve this problem and improve the quality of business processes.
Analyze and measure IT performance with analytics tools and built-in metrics
Build typical and specific processes in Workfkow
Scale up without fear of high workloads. ITSM system designed for large enterprises
When your business needs an ITSM system
- No criteria for evaluating the service performed
- Services are not formalized and not described, they are provided in a chaotic order
- You are not satisfied with the current system because it cannot cope with the increased complexity of business processes
- The business needs an automation system to tidy up processes or set up new ones
- The company has a dedicated support department of more than 5 people
- The number of consumers of IT services exceeds 10 people
Two virtual servers have been organized on the basis of the dedicated infrastructure: Terminal Server + 1C server and DB server. This approach to IT organization has enabled us to provide high-quality infrastructure for accountants and to avoid capital expenditures.
As part of the project, CloudTek received a small amount of server and network equipment to provide fault-tolerant service. But we, as a provider, are now actively developing, so our hardware fleet will only grow in the near future
Since we are focused on developing the final product, it has become unprofitable over time to spend effort on maintaining the IT infrastructure ourselves. I think any such project needs a partner who will help build a reliable infrastructure foundation and provide round-the-clock support. And we will be able to do our own thing: to develop and improve the service. ITGLOBAL.COM has become such a partner for us.
ITSM implementation - an investment in the quality of your company's services
1/4
Automate all service processes
Boost IT efficiency by automating and easily managing incidents and service requests
2/4
Save time and money
Implementation of an ITSM system accelerates the speed of application processing and reduces operational costs by automating routine tasks and processes
3/4
Make it convenient for the user to receive the service
The user can select the desired service in the service catalog, track the status of their request, and leave feedback on the portal about the quality of the service
4/4
Analyze and measure IT performance
Many built-in and customizable metrics, easy monitoring of SLA performance
Our customers
SimpleOne IT Service Management.
Get a consultation
ITSM - capabilities that grow with your business
SimpleOne ITSM includes components designed with industry best practices in mind. The functionality of the components is scalable depending on your needs.
SERVICE CATALOG MANAGEMENT
Create and maintain up-to-date information on all services
INCIDENT MANAGEMENT
Resolve incidents, restoring service performance quickly and efficiently
PROBLEM MANAGEMENT
Identify the real causes of the incident and eliminate their recurrence
CHANGE AND RELEASE MANAGEMENT
Make changes to business processes with minimal disruption to IT services and reduced operational risk
ITAM
Track and monitor IT asset commitments throughout the entire lifecycle
EVENT MANAGEMENT
Prioritize events and patterns of occurrence and improve service availability
KNOWLEDGE MANAGEMENT
Reduce the workload of specialists thanks to a knowledge base where the employee finds a way to solve the problem himself or herself
Why SimpleOne ITSM?
- A boxed solution for IT service management
- Wide integration capabilities
- Low-code tools for fast customization
- Transparent licensing system
- Possible to replicate across all departments of the company
- Russian software list solution
Our clients
SimpleOne IT Service Management.
Get a consultation
Integration with information systems
Use REST API to configure inbound and outbound connections
Our customers