QoE Analytics — a module for collecting statistics and information about customer perception of services
15+ years of expertise in the market
No vendor lock-in
No connection to equipment suppliers
Proprietary DPI engine and mechanics for recognizing over 6000 signatures
QoE - analytics for the telecom operator's business
Software for collecting statistics and information on how customers evaluate the quality of services. The statistics obtained in conjunction with special metrics provides insight into the user experience and helps to determine the following parameters
Level of quality of services received by users
Internet connection speed and reliability
Problems faced by users
Features of QoE from VAS Experts
1/5
Round-trip delay (RTT) indicators
- Delay statistics
- Identify subscribers with high latency and call quality issues
- Analyze emerging difficulties with customer equipment, router and switch
- Add data via API to the monitoring system
2/5
Downloading Full NetFlow statistics
- Collection of statistics on different protocols, distribution of traffic to different directions and AS
- Ability to prioritize DPI depending on the channel
- Finding suitable peering points and connections to upstream operators
- DDDoS attack tracking and virus protection
3/5
Statistics of re-requests while using the Internet
- Identifying problems with routers
- Realization of hardware with better coverage and enhanced functionality
4/5
Clickstream
- Downloading the number of sessions, subscriber devices and requests to Internet resources
- Collecting data on test results from www.speedtest.net and using this information when interacting with customers
- Identify and work with customers who have left negative feedback
- Analytics data that can be used to reduce customer churn
5/5
Marketing activities
- Redirecting the subscriber to the web-page in a certain period of time
- Automated questioning of specialists after visits on subscribers’ request
- Reporting network incidents and reducing the load on support specialists
- Informing subscribers about services and promotions
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